Question 1

How do you import your Square products to Shopify?

Accepted Answer

|| Once the application is configured, it will import your Square products into our application. (You can view the Square products you wish to transfer to Shopify within the Not Linked section.)

Here's a step-by-step guide to help you through the process:

Go to the Square Products page of our app:

Within the Not Imported section, you can find the products from Square that you wish to transfer to Shopify:

To import your Square product individually, click the "Import to Shopify" button. Alternatively, you can choose to bulk-select the products and import them to Shopify:

Next, you'll be redirected to a new page displaying the list of selected products. If you change your mind and want you can exclude some items or add more products before initiating the import process. When everything looks good, click the "Import to Shopify" button.

It will initiated the import process. Once the proce

Question 2

How can I sync the inventory of my products between Shopify and Square?

Accepted Answer

|| Your product inventory is synced in both directions based on the connected Shopify and Square locations.

Let's go through the process of syncing your inventory step by step:

In your onboarding page once you connect your location between Shopify and Square, you have option to choose your primary source of inventory:

||| If you set your primary source as Shopify, your Shopify inventory will overwrite the inventory of the Square products for the connected location. Similarly, if you choose Square as the primary source of inventory, it will overwrite the Shopify product inventory for the connected location.

Once you complete your onboarding process and select the primary source, the inventory overwrite process will be initiated according to your configuration:

|| Please wait until the process is completed. This process will ensure that your inventory matches between Shopify and Square for the connected location, allowing you to manage your inventory more effectively.

Once the inventory sync process is completed, you will be notified that it has been successful. Now, you are all set to perform other actions.

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Question 3

How do you export your Shopify products to Square?

Accepted Answer

Follow the steps below to upload your Shopify products to Square:

Please navigate to the Shopify Products page in our app:

Proceed to the "Not Exported" section and choose the products you wish to upload. (You have the option to search for products by SKU and title.)

Here are two options for uploading the products :

Export Single Product: To upload the products individually, please click on the "Export to Square" button, as illustrated in the screenshot below:

Export by Selecting Multiple Products: If you want to export multiple products simultaneously, you have the option to select the products you intend to upload and then proceed by clicking on the "Export products to Square" button, as illustrated in the screenshot below:

Next, you'll be redirected to a new page displaying the list of selected products. If you change your mind and want you can exclude some items or add more products before initiating the export process. When everything looks good, click the "Export to Square" button.

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Question 4

How is the inventory of Shared SKUs products handled by our system?

Accepted Answer

|| Please Note: Your product inventory is synced in both directions based on the connected Shopify and Square locations.

Once you complete your onboarding process and select the primary source, the inventory overwrite process will be initiated according to your configuration.

Once this process is completed and if you have Shared SKUs in Square our app will detect that and will shown you the option to either sync inventory for that products or not:

|| Please Note: currently our application only detects the Shared SKUs for Square product's only.

If any user has Shared SKUs, their product inventory will not be synced initially. Only when you enable "Sync Shared SKUs Inventory" then inventory start to sync between Shopify and Square for those products.

|| This step will ensure that your inventory is not mismatched or overwritten unknowingly, and you can configure your SKUs before proceeding further.

You can change this settings anytime you want from the "Configurations" --> " Inventory " page of our application:

||| Please Note: once you enable the "Sync Shared SKUs Inventory" option, it will not automatically overwrite your inventory like in the onboar

Question 5

Learn more about " Linked " tab in the Square products page of our application.

Accepted Answer

| If you have products with the same "Title" or "SKUs " in Shopify and Square, our app will automatically link those products. Those products will be listed on the " Linked " tab in the Square products page of our application, as shown in the screenshot below:

Below are the criteria that will be listed in this section:

Products should have the same titles and SKUs.
For the variations products (e.g., size and color), the variation count, variation product titles, and SKUs must be the same.

|| Important Note: Based on your primary source settings and sync settings, any update made will be sync to both platforms.

Question 6

How does Order Sync Works on Square Integration - DPL? ( Beta )

Accepted Answer

|| This feature aims to seamlessly synchronize your Square orders to your Shopify store. This will help you centralize your orders, and you can fulfill those Square orders from Shopify. It will also help you sync your fulfillment status between Shopify and Square.

||| Important Note: The app fetches Square orders from the date you enable order sync and install the app. Currently, this Order feature is in Beta version.

✅ Criteria to Create an Order

Linked products – The product should be linked between Shopify and Square.
If not linked, the SKU between Square and Shopify must be the same.
Order status – The order on Square must be Paid or Completed.

||| 💡 Unpaid or open orders will not be fetched until they are paid or completed.

🚚 Criteria to Fulfill an Order

Orders can be fulfilled automatically or manually depending on the situation:

Automatic Fulfillment: If the order is completed in Square and includes fulfillment details, it will be auto-fulfilled in Shopify.

* Manual Fulfillment: You can manually mark the order as Fulfilled in Shopify if it hasn’t yet synced as complete from Square.

🔄 Order Sync Process

Once the Order Fetch setting is enabled, orders are fetched automatically every 3 minutes.

A customer places an order in Square → marked as Paid.

**With

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